Mark Kaye

Founded Opsology to provide senior, independent infrastructure assurance to organisations whose platforms cannot afford failure. Delivers high-impact engagements focused on operational resilience, architectural risk, and scaling readiness. Independent technical assurance grounded in systems-level judgement and commercially grounded insight, for enterprise and high-growth environments.

• Independent Infrastructure Assurance: risk and scale assessments giving leadership clear visibility into operational resilience and what to do next
• Infrastructure Risk & Scale Assessment engagements: failure modes, operational hotspots, capacity and architecture constraints under scale
• Business-consequence focus: prioritised view of risk and action, not staff augmentation or generic consulting
• Trusted across enterprise and high-growth environments operating business-critical platforms

Founder of CIOJoy, a CIO-as-a-Service offering providing fractional and interim CIO leadership for organisations undergoing digital transformation. Capability spans strategic technology leadership, governance, and automation-led modernisation; designed to give boards and senior stakeholders clear oversight without the overhead of a full-time executive hire.

• Productised CIO and technology leadership as a fixed-price, outcome-based engagement framework for SMEs and growth-stage organisations
• Capability to architect and deliver multi-cloud infrastructure modernisation using Terraform, IaC, and repeatable deployment patterns
• End-to-end observability and reliability: Prometheus, Grafana, and custom dashboards to improve service reliability and mean time to detect

Co-founded and served as Senior Consultant and Country Manager for Flo Group, a global logistics software consultancy. Led infrastructure modernisation and DevOps initiatives for clients including IKEA, Lockheed Martin, and DHL. Established and managed Flo's offshore development centre in the Philippines, driving DevOps adoption, infrastructure automation, and global managed service delivery.

• Established an offshore development centre delivering front-end, back-end, and DevOps engineering for Flo's Boxchain platform and managed services teams
• Implemented DevOps vision at IKEA including Docker, Kubernetes, Ansible, and GitHub Actions
• Consolidated 250+ servers to 75, enabling shift to cloud-based microservice and serverless architectures
• Partnered with leadership to define cloud migration strategies for programmes valued up to £12m

Supported Capgemini in delivering a long-running EMC Documentum programme at HMRC. Identified project gaps and developed achievable implementation plans. Instrumental in the successful technical and business delivery of the content publishing system used by hundrends of HMRC guidance authors.

• Improved content publishing system performance and reliability
• Ensured alignment between technical and business objectives